Troubleshooting
Reactivate notifications after updating Wiko smartphone with Androidâ„¢ Nougat version (V 7.1.1 and 7.1.2)

On the smartphone, open "Settings" app :
Androidâ„¢ V 7.1.1*
- tap on "Protected apps" ("Device" section),
- switch "Default-defined" to "User-defined" if needed,
- enable "WiMATE" app in the list.

Androidâ„¢ V 7.1.2 and later*
- tap on "Performance optimization" ("Device" section),
- tap on "The background application starts",
- switch "close" to "open" if needed,
- enable "WiMATE" app in the list.

* To check Androidâ„¢ version in "Settings" app :
- see or tap on "About device" or "About phone",
- see "Android version", if needed.



Yes   No

Frequently asked questions (FAQs)


In this chapter you'll find a list of your frequently asked questions and more.
Our advisers offer you answers and effective solutions to help you solve your issue.



Need help ?


Contact Wiko on line :